Privacy Policy

Last updated: 30 October 2026

Mechcore ElectroTech Solutions (“Mechcore”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we handle personal information when you visit mechcorediagnostics.com, submit an equipment fault report, contact us, or arrange our industrial diagnostics, repair, calibration, automation, or on-site support services.

The business responsible for this information is Mechcore Electrotech Solutions.

1. Information We Collect

Information you provide

When you submit our fault report form or contact us by email, telephone, or WhatsApp, we collect the information you provide. This can include:

• Your full name, company name, email address, and telephone or WhatsApp number.

• Your emirate, service location, and site contact details when an on-site visit is needed.

• Equipment type, brand, model, fault description, error codes, and urgency level.

• Photographs, videos, diagnostic reports, or other documents you send us.

• Correspondence, quotations, service instructions, repair records, and billing details generated during our work with you.

Equipment information may not identify a person on its own, but we treat it as personal information when it is linked to an identifiable individual.

Please provide only information relevant to your request. Do not submit passwords, payment card details, identity documents, or unrelated confidential information through the fault report form. If you provide another person’s contact details, make sure you are authorised to share them.

Information associated with website use

Our website infrastructure and service providers may process technical information such as your IP address, browser and device information, requested pages, access times, and error or security logs. Cookies and similar technologies may also store your preferences.

2. How We Use Your Information

We use personal information to:

• Review fault reports and respond to enquiries.

• Contact you about your request by telephone, WhatsApp, or email.

• Assess equipment problems, prepare quotations, and arrange workshop or on-site support.

• Deliver requested diagnostics, repairs, testing, calibration, and maintenance services.

• Maintain service, warranty, accounting, and customer communication records.

• Operate and protect the website, investigate misuse, and resolve technical issues.

• Meet applicable legal obligations and establish, exercise, or defend legal claims.

Submitting a fault report does not subscribe you to a marketing mailing list. Any separate marketing activity must follow applicable consent and communication requirements.

3. Grounds for Processing

Depending on the circumstances and applicable law, we process personal information with your consent, to take steps you request before entering a contract, to perform an agreed service, to comply with legal obligations, or where another applicable legal exception permits the processing.

When processing depends on your consent, you can withdraw it by contacting us. Withdrawal does not affect processing that was lawful before withdrawal, or processing we must continue on another lawful ground.

4. Who Receives Your Information

We share information only where needed for the purposes described in this policy. Recipients may include:

• Authorised staff and technicians handling your enquiry or service.

• Website hosting, technical support, security, and communication providers.

• Contractors or delivery providers involved in your requested service, where necessary.

• Professional advisers, regulators, courts, or public authorities where disclosure is legally required or necessary to protect legal rights.

We do not sell or rent your personal information.

Services used by our website

EmailJS: Our fault report form uses EmailJS to send your submission to our business email account. The form details you submit are transmitted through this service for delivery.

Google email services: Enquiries sent to our published Gmail address, including emails delivered from the form, are processed through Google’s email services.

WhatsApp: If you contact us through WhatsApp, we receive the information you send, including your number, messages, and any attachments. WhatsApp also processes information under its own privacy policy.

Google Fonts and script delivery: Website pages load fonts from Google and certain scripts through jsDelivr. Your browser connects to these providers, which can receive technical information such as your IP address and browser details.

These providers have their own privacy notices:

• EmailJS Privacy Policy

• Google Privacy Policy

• WhatsApp Privacy Policy

• jsDelivr Privacy Policy

5. Cookies and Your Choices

Our website uses a cookie preference tool. Cookies and similar storage can support essential website functions and remember your privacy choices.

Our consent tool uses the following first-party cookie:

The cookie banner offers Accept All, Reject All, and Customize options. Its preference panel includes functional, analytics, and advertising categories. A category appearing in the panel does not, by itself, mean that cookies in that category are in use.

Where applicable law requires consent, we obtain it before using optional cookies or similar tracking technologies. We update our cookie information when the technologies used on the website change.

You can manage cookies through the preference controls available on the website or your browser settings. Browser controls can delete existing cookies or block future cookies, although some website functions may be affected. Contact us if you need help changing your preferences.

6. International Processing

Our hosting, email, form delivery, and messaging providers may process information outside the UAE. Where applicable data protection law requires safeguards for an international transfer, we must ensure the relevant requirements are met.

7. How Long We Keep Information

We retain personal information for the period needed for its purpose, taking account of:

• Whether an enquiry remains open or requires follow-up.

• The duration of our service relationship and any warranty or maintenance commitments.

• Applicable accounting, tax, and other recordkeeping obligations.

• The need to resolve complaints, disputes, or legal claims.

• Security, troubleshooting, and backup requirements.

When information is no longer needed, we delete it or anonymise it, subject to applicable retention requirements. Backup copies may remain until they are overwritten under the relevant backup schedule.

8. Keeping Information Secure

We use reasonable technical and organisational measures appropriate to the information we handle, including measures to restrict access to people who need it for their work.

No website, email service, messaging platform, or storage system can guarantee complete security. Please contact us if you believe information you have shared with us has been exposed or misused.

9. Your Privacy Rights

Depending on applicable law and your circumstances, you may have rights to:

• Request information about how your personal information is processed.

• Access your personal information or request a copy.

• Correct inaccurate or incomplete information.

• Request deletion of information in circumstances recognised by law.

• Request restriction of, or object to, certain processing.

• Withdraw consent where processing relies on it.

• Raise a complaint with the relevant data protection authority.

To make a request, contact us using the details below. We may need to verify your identity before responding. Some information may need to be retained where the law requires or permits it. We will handle requests within applicable legal time limits.

10. Children’s Information

Our website and services are intended for businesses and adult customers. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can investigate and take appropriate action.

11. External Links

Our website may link to other websites or platforms. Their information handling practices are governed by their own privacy policies. Please review those policies before sharing personal information with them.

12. Changes to This Policy

We may update this policy when our services, website features, information handling practices, or legal requirements change. The current version will appear on this page with an updated date. Where required, we will provide additional notice or obtain consent.

13. Contact Us

For privacy questions or requests, contact:

Email: mechcorediagnostics2004@gmail.com
Telephone / WhatsApp: +971 52 827 2108
Website: mechcorediagnostics.com

Please use “Privacy Request” as the subject of your email.